10200 Privacy Policy — Protecting Users' Personal Information
This policy explains how 10200 collects, uses, stores, and protects your personal information when you use our platform. Your privacy is our priority.
Information We Collect From You
When you register and use the 10200 platform, we collect various types of information to ensure our services run smoothly and securely. This information falls into several main categories:
Full name, email address, phone number, date of birth, and the password you provided during registration. This information is used to verify your identity and manage your account.
Device type, operating system, browser type, IP address, and language settings. This data helps us optimise the platform experience for all users, including mobile users.
Records of deposit and withdrawal transactions in MYR via methods such as DuitNow and GrabPay. Full bank account numbers are not stored on our servers — only the transaction references required for compliance.
Pages you visit, session duration, game types played, betting markets accessed, and general activity logs. This data is used for service improvement and account security.
How Your Information Is Used
10200 uses collected information solely for legitimate purposes related to the provision of platform services. We do not sell your personal information to any third party for marketing purposes.
Your information is used for the following purposes:
- Verifying your identity and keeping your account secure during login.
- Processing deposits, withdrawals, and MYR transaction statements accurately.
- Sending important account-related notifications such as registration confirmations, security alerts, and policy updates.
- Detecting and investigating any suspicious or potentially fraudulent activity.
- Complying with applicable laws and regulations in Malaysia.
- Improving platform performance, user experience, and technical stability based on anonymised usage data.
We do not use your personal information to make automated decisions that significantly affect you without the possibility of human intervention.
Cookies & Browser Activity Tracking
The 10200 platform uses cookies and similar tracking technologies to enhance platform functionality and security. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
- Session Cookies — Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies — Saves your preferences such as language and display settings so you don't have to reconfigure them every time.
- Security Cookies — Helps detect unauthorised access attempts and protects your account from suspicious activity.
- Analytics Cookies — Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can adjust cookie settings through your browser preferences. Please note that disabling certain cookies may affect login functionality and your overall platform experience.
Data Storage, Security & Third-Party Sharing
Data Storage & Security
All personal data collected by 10200 is stored on servers protected with SSL encryption and strict technical security measures. Access to this data is restricted to staff who require it to perform their job functions. We conduct regular security reviews to ensure our data protection systems remain up to date.
We retain your personal data for as long as your account remains active, or as long as necessary to meet legal and regulatory requirements. When data is no longer needed, it is securely deleted or anonymised.
Third-Party Sharing
10200 does not sell or share your personal information with third parties for marketing purposes. Information is only shared in the following circumstances:
- To payment providers (such as DuitNow processors) required to carry out your financial transactions in MYR.
- To third-party game providers that supply platform content, with only the minimum data necessary.
- When required by law, court order, or a legitimate Malaysian regulatory authority.
All third parties who receive your data are bound by confidentiality agreements and are required to protect that information to a standard consistent with this Privacy Policy.
Your Rights as a User & How to Contact Us
User Rights Over Personal Data
As a 10200 user, you have the following rights regarding your personal data, subject to applicable laws in Malaysia:
- Access Rights — You may request a copy of the personal information we hold about you at any time.
- Right to Correction — If your information is inaccurate or out of date, you have the right to request a correction. Some basic details can be updated directly through your account settings after logging in.
- Right to Erasure — You may request account closure and deletion of your personal data, subject to record-keeping requirements mandated by financial and anti-money laundering laws.
Privacy Policy Updates
10200 reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated via a notice on the platform. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact the 10200 support team by email at [email protected]. We aim to respond to all privacy-related enquiries in a timely manner. For general questions about the platform, you may also refer to our FAQ page us.
Questions About Your Privacy or Data?
Contact the 10200 support team or check our FAQ for more information on how we protect the privacy of Malaysian users.